Pop art was a direct response to the commercial and consumer society Es

Pop art was a direct response to the commercial and consumer society of modern time†. Explain why this might be true. Pop art was an art formed by artist expressing their views. â€Å"Pop art was a direct response to the commercial and consumer society of modern time†. Explain why this might be true. Pop art was an art formed by artist expressing their views on modern day society. Pop art originally emerged from England in the fifties; although it was not exploited in England, in fact during the fifties it wasn’t very well implemented. In the sixties, in New York, pop art began to have a high prospective. Many artists soon realized that pop art could be expressed in a variety of forms, this soon related to its commercial use. Pop art soon became a major category in the art world. Numerous artists couldn’t really differentiate between sculptures or paintings if they were pop art, cubism, mosaic and many others. The category pop art can extend to any reach of art. The answer was simple; they could be in more than one category. Pop art brought art to the 20th and 21st century. Pop art was originally a descendant of Dada, Dada was a movement in the 1920’s but came to halt in the thirties due to the great depression that shook the world. Marcel Duchamp tried to breach the gap between art and society, his goal was to bring them closer together. Roy Lichtenstein set the highest standard and led the way of pop art. Lichtenstein was and still is considered...

Gaps model of service quality Essay

The Gaps Model of Service Quality Chapter2-1 2 ï‚ § The Customer Gap – Gap 5 ï‚ § The Provider Gaps: ï‚ § Gap 1 – The Listening Gap ï‚ § not knowing what customers expect ï‚ § Gap 2 – The Design and Standards Gap ï‚ § not having the right service designs and standards ï‚ § Gap 3 – The Performance Gap ï‚ § not delivering to service standards ï‚ § Gap 4 – The Communication Gap ï‚ § not matching performance to promises ï‚ § Putting It All Together: Closing the Gaps McGraw-Hill/Irwin Copyright  © 2009 by The McGraw-Hill Companies, Inc. All rights reserved. Objectives for Chapter 2: The Gaps Model of Service Quality 2-2 ï‚ § Introduce a framework, called the gaps model of service quality, which is used to organize this textbook. ï‚ § Demonstrate that the gaps model is a useful framework for understanding service quality in an organization. ï‚ § Demonstrate that the most critical service quality gap to close is the customer gap, the difference between customer expectations and perceptions. ï‚ § Show that four gaps that occur in companies, which we call provider gaps, are responsible for the customer gap. ï‚ § Identify the factors responsible for each of the four provider gaps. 2-3 The Customer Gap Gap 5 Key Factors Leading to the Customer Gap Customer GapGap 5 2-4 Customer Expectations ï‚ § Provider Gap 1: Not knowing what customers expect ï‚ § Provider Gap 2: Not selecting the right service designs and standards ï‚ § Provider Gap 3: Not delivering to service standards ï‚ § Provider Gap 4: Not matching performance to promises Customer Perceptions 2-5 Gaps Model of Service Quality ï‚ § Customer Gap 5: ï‚ § difference between customer expectations and perceptions ï‚ § Provider Gap 1 (Knowledge Gap): ï‚ § not knowing what customers expect ï‚ § Provider Gap 2 (Service Design & Standards Gap): ï‚ § not having the right service designs and standards ï‚ § Provider Gap 3 (Service Performance Gap): ï‚ § not delivering to service standards ï‚ § Provider Gap 4 (Communication Gap): ï‚ § not matching performance to promises 2-6 Provider Gap 1 CUSTOMER Expected Service Perceived Service COMPANY Gap 1: The Listening Gap Company Perceptions of Consumer Expectations 2-7 Key Factors Leading to Provider Gap 1 2-8 Provider Gap 2 CUSTOMER COMPANY Customer-Driven Service Designs and Standards Gap 2: The Design and Standards Gap Company Perceptions of Consumer Expectations 2-9 Key Factors Leading to Provider Gap 2 2-10 Provider Gap 3 CUSTOMER COMPANY Service Delivery Gap 3:The Performance Gap Customer-Driven Service Designs and Standards 2-11 Key Factors Leading to Provider Gap 3 2-12 Provider Gap 4 CUSTOMER COMPANY Gap 4: The Communication Gap External Service Delivery Communications to Customers 2-13 Key Factors Leading to Provider Gap 4 2-14 Gaps Model of Service Quality 5 Gap 4 Gap 3 Gap 1 Gap 2 2-15 Ways to Use Gap Analysis ï‚ § Overall Strategic Assessment: ï‚ § How are we doing overall in meeting or exceeding customer expectations? ï‚ § How are we doing overall in closing the four company gaps? ï‚ § Which gaps represent our strengths and where are our weaknesses? 2-16 Ways to Use Gap Analysis ï‚ § Specific Service Implementation ï‚ § Who is the customer? What is the service? ï‚ § Are we consistently meeting/exceeding customer expectations with this service? ï‚ § If not, where are the gaps and what changes are needed? (Examine gaps 1-4 for this particular service.)

Becoming A Nurse A Child Growing Up - 2008 Words

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